FAQ
Please find a few frequently asked questions below, if you don’t see your question, please feel free to contact us and ask. Speak to one of the team +44 (0) 1234 567891 or email us at claim@chargeback.co.uk
Why should I use ChargeBack?
Our expertise means we will look at your specific case and consider all areas where we think you may have been disadvantaged. If we feel you have lost money, we will fight to get back your losses on the basis that the advice may not have been suitable for you. Our claims advisers have the required experience, knowledge and qualifications to put together the strongest possible case, giving you the chance of reclaiming potentially thousands of pounds.
What is ‘No Win – No Fee’?
‘No Win – No Fee’ means you don’t need to worry about paying fees upfront. Quite simply, if we manage your case to a conclusion on your behalf and you don’t win any compensation, you don’t pay us any fees. There’s no catch. If your claim is rejected, you don’t pay a fee.
What are the fees?
The amount you pay as a fee depends on the level of redress we win for you. If we are successful in representing your claim, we take a percentage of the final compensation that you’ve been awarded. Our percentage (or fee) will be between 25*/% and 30% plus VAT of the final compensation. If your claim is not successful, you will not pay any fees for the work undertaken on your behalf on that particular case.
What will be the basis of my claim?
That will very much depend on your specific circumstances. Common claims involve poor financial advice involving too much risk or excessively charged arrangements, fees for ongoing advice but the service was not provided correctly.
What is the process?
We can usually get your claim completed in one or two phone calls with one of our expert advisers and then you can sit back and let ChargeBack take up your case.
Do you need any paperwork from me?
Any paperwork you have will speed up the process but is not always essential. We can usually get what we need from your investment provider.
What happens after you get my signature back?
We will start the process of gathering all the information we need to assess your case. Once this information has been reviewed we will send your claim to your investment provider or financial adviser.
How long does it take?
Once we have sent your claim we would usually have a final decision within 3 to 6 months.
What if my claim is rejected?
If your claim is rejected and we consider it is an unfair decision we will take your case to the Financial Ombudsman Service on your behalf. If we believe such a referral would be unsuccessful you still have the right to take your case to the Financial Ombudsman Service yourself providing you do so in the required time limits.
How much redress might I get?
This will very much depend on the specifics of your case.
Can I make a claim myself?
You do not need to use ChargeBack to make this claim – you can do this yourself free of charge with your investment provider or financial adviser and if your claim is unsuccessful you can pursue this with the Financial Ombudsman Service.
We’re on your side.
