Trying to make a successful claim against a financial institution?
Making a complaint about a financial institution, whether it’s a financial adviser, bank or mortgage lender, can be a daunting proposition. It might be about your ISA, pension or any investment and it’s easy to feel that you are up against industry expertise that will baffle you with science rather than give you a fair hearing. Our role is to try and redress that balance applying our industry expertise to formulate and pursue claims regardless of how technical or time consuming they may be.
Common issues we are investigating
Lack of Reviews
Most financial advisers charge clients a fee to provide an ongoing service. This is generally good practice however, some advisers have not provided the service they advertised (typically an annual review). Where this is the case customers are often due a refund.
Bad Advice
As with any industry there are good and bad practitioners. Financial advice can be a complex area where poor quality advice can have long-lasting and significant consequences. Our investigators have the highest level of qualification in the industry and can evaluate the quality of the advice provided.
Poor Service
Financial advice is expensive. If you have a good adviser then that cost is usually worth paying but if you pay large fees and receive a poor service then you are entitled to complain.
